According to MHM Publishing, more than 1,200 members of the helicopter industry took part in Vertical’s sixth annual survey, evaluating helicopter original equipment manufacturers (OEMs) on a wide range of measures relating to customer satisfaction. Among helicopter OEMs, Bell swept the field, ranking first across nearly all measures of the survey, while Safran had a similarly strong showing on the engine side.

Bell and Safran also ranked first among OEMs for their handling of the Covid-19 crisis, which was evaluated separately in this year’s survey. The full results appear in the July issue of Vertical, which is now online.

During these challenging times, Bell implemented measures to protect the safety of our global workforce so they could meet our customers’ needs with parts, services, and support.  All Bell global operations have remained open and operational.

Bell evaluated its commercial business operations and adapted to meet challenges that our operators were facing due to travel restrictions and cancellation of major conferences.  As well as introducing new ways of supporting our customers through our Bell Training Academy’s virtual training and online courses and virtual aircraft deliveries to provide each customer with a meaningful Bell experience. All Bell personnel including AOG administrators, Customer Support Engineers (CSE), Product Support Engineers (PSE) and Technical Publications specialists have been working to ensure we are offering innovative and industry-leading support during this time.  

To ensure leading the industry in customer support and services, Bell launched several new initiatives to strengthen our connection with our customers – most notably, MyBell.com. This virtual, customer portal immediately connects all Bell owners and operators to an online Bell parts marketplace, allowing for more self-service capabilities. The full results appear in the July issue of Vertical, which is now online.

Bell is proud to continue to serve our customers around the world and look forward to setting the bar for customer support and services now and in the future! Thank you to all of our customers who participated in the survey!