Bell Earns Number One in Vertical’s 2020 Helicopter and Engine Manufacturers Survey

According to MHM Publishing, more than 1,200 members of the helicopter industry took part in Vertical’s sixth annual survey, evaluating helicopter original equipment manufacturers (OEMs) on a wide range of measures relating to customer satisfaction. Among helicopter OEMs, Bell swept the field, ranking first across nearly all measures of the survey, while Safran had a similarly strong showing on the engine side.

Bell and Safran also ranked first among OEMs for their handling of the Covid-19 crisis, which was evaluated separately in this year’s survey. The full results appear in the July issue of Vertical, which is now online.

During these challenging times, Bell implemented measures to protect the safety of our global workforce so they could meet our customers’ needs with parts, services, and support.  All Bell global operations have remained open and operational.

Bell evaluated its commercial business operations and adapted to meet challenges that our operators were facing due to travel restrictions and cancellation of major conferences.  As well as introducing new ways of supporting our customers through our Bell Training Academy’s virtual training and online courses and virtual aircraft deliveries to provide each customer with a meaningful Bell experience. All Bell personnel including AOG administrators, Customer Support Engineers (CSE), Product Support Engineers (PSE) and Technical Publications specialists have been working to ensure we are offering innovative and industry-leading support during this time.  

To ensure leading the industry in customer support and services, Bell launched several new initiatives to strengthen our connection with our customers – most notably, This virtual, customer portal immediately connects all Bell owners and operators to an online Bell parts marketplace, allowing for more self-service capabilities. The full results appear in the July issue of Vertical, which is now online.

Bell is proud to continue to serve our customers around the world and look forward to setting the bar for customer support and services now and in the future! Thank you to all of our customers who participated in the survey!

About Bell

Thinking above and beyond is what we do. For more than 85 years, we’ve been reimagining the experience of flight – and where it can take us.

We are pioneers. We were the first to break the sound barrier and to certify a commercial helicopter. We were a part of NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we’re defining the future of advanced air mobility.

Headquartered in Fort Worth, Texas – as a wholly-owned subsidiary of Textron Inc., – we have strategic locations around the globe. And with nearly one quarter of our workforce having served, helping our military achieve their missions is a passion of ours.

Above all, our breakthrough innovations deliver exceptional experiences to our customers. Efficiently. Reliably. And always, with safety at the forefront.

About Textron

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, and Textron Systems. For more information, visit:

Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including, but not limited to, changes in aircraft delivery schedules or cancellations or deferrals of orders; our ability to keep pace with our competitors in the introduction of new products and upgrades with features and technologies desired by our customers; changes in government regulations or policies on the export and import of our products; volatility in the global economy or changes in worldwide political conditions that adversely impact demand for our products; volatility in interest rates or foreign exchange rates; and risks related to our international business, including establishing and maintaining facilities in locations around the world and relying on joint venture partners, subcontractors, suppliers, representatives, consultants and other business partners in connection with international business, including in emerging market countries.

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