Heliservicio Signs 20 Bell Helicopters for Innovative Customer Support Solution
Fort Worth, TX (December 7, 2016) – Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today announced Heliservicio as the launch customer in Latin America for its Customer Advantage Plan – signing its large fleet of 20 Bell 412EPs for the innovative support solution.
Heliservicio is an oil and gas company in the Gulf of Mexico, based at Ciudad Del Carmen. Since its founding in 1977, it has accumulated close to a million flight hours. The company is a long-time operator of Bell helicopters. Heliservicio’s fleet transports more than 1.1 million passengers each year.
“Since the beginning, Bell Helicopter has provided us with world-class customer support,” said Alfredo Miguel Bejos, president of Heliservicio. “With no buy-in for our fleet, Bell Helicopter’s Customer Advantage Plan is a game-changer in the way our helicopters are supported. It provides us with peace-of-mind, knowing we are covered for our maintenance events now and well into the future.”
Heliservicio is supported locally by its sister company, Servicio Técnico Aéreo de México (STAM), a Bell Helicopter Authorized Customer Service Facility (CSF) and its parent company, Compañía Inversora Corporativa S.A de C.V. (CIC), a Bell Helicopter Authorized Independent Representative.
“We are delighted to provide Heliservicio with a reliable solution to bring enhanced support to its fleet and operations,” said Glenn Isbell, executive vice president, Customer Support and Services for Bell Helicopter. “Bell Helicopter has a shared history of success with Heliservicio, STAM and CIC, and we continue to invest in supporting their success with products and services that provide the most value, responsiveness and cost competiveness for their operations.”
“Heliservicio has had tremendous success in Mexico with Bell 412s and Bell 429s. They are well known for their reliability and multi-mission capabilities,” said Jay Ortiz, Bell Helicopter’s vice president of Latin American sales. “We look forward to strengthening our relationships in Mexico and continuing to support our customers’ missions.”
Bell Helicopter’s Customer Advantage Plans, supported by Able Aerospace Services, another Textron Inc. company, and its industry-leading overhaul and repair solutions, provides customers with comprehensive coverage solutions for their daily operations. The plans offer a fixed cost per flight hour service option that provides predictable maintenance costs, priority access to parts and assemblies, and ease of maintenance and planning.
Known for its industry-leading customer support, Bell Helicopter provides its customers with local support in every corner of the world and has the largest support network in the industry with more than 100 Authorized Customer Service Facilities in 34 countries. Bell Helicopter is committed to having resources where customers operate to speed up delivery of service and support, and gives customers access to service professionals that are easy to reach, know the operating environment and understand their needs.
To learn more about Bell Helicopter’s Customer Advantage Plans, visit the Customer Advantage Plan website, email firstname.lastname@example.org or contact a Bell Helicopter Support & Services Sales Representative.
About Bell Helicopter
Bell Helicopter, a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical-lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. Globally recognized for world-class customer service, innovation and superior quality, Bell's global workforce serves customers flying Bell aircraft in more than 120 countries.
About Able Aerospace Services
Able Aerospace Services is a leading supplier of component and MRO services. With headquarters and maintenance facilities on the Phoenix-Mesa Gateway Airport (KIWA) in Mesa, Arizona, Able's products and services support commercial and military fixed- and rotor-wing aviation. Able combines 32 years of aviation experience with a staff of more than 500 employees to accomplish its mission: To safely reduce aircraft operating costs by providing resourceful component repair, overhaul and approved replacement parts solutions. Able is certified by numerous airworthiness authorities including the FAA, EASA, ANAC, CAAC, JCAB and others.
About Textron Inc.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Bad Boy Off Road, Textron Systems, and TRU Simulation + Training. For more information, visit www.textron.com.
Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements.
Thinking above and beyond is what we do. For more than 85 years, we’ve been reimagining the experience of flight – and where it can take us.
We are pioneers. We were the first to break the sound barrier and to certify a commercial helicopter. We were a part of NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we’re defining the future of advanced air mobility.
Headquartered in Fort Worth, Texas – as a wholly-owned subsidiary of Textron Inc., – we have strategic locations around the globe. And with nearly one quarter of our workforce having served, helping our military achieve their missions is a passion of ours.
Above all, our breakthrough innovations deliver exceptional experiences to our customers. Efficiently. Reliably. And always, with safety at the forefront.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit: www.textron.com.
Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including, but not limited to, changes in aircraft delivery schedules or cancellations or deferrals of orders; our ability to keep pace with our competitors in the introduction of new products and upgrades with features and technologies desired by our customers; changes in government regulations or policies on the export and import of our products; volatility in the global economy or changes in worldwide political conditions that adversely impact demand for our products; volatility in interest rates or foreign exchange rates; and risks related to our international business, including establishing and maintaining facilities in locations around the world and relying on joint venture partners, subcontractors, suppliers, representatives, consultants and other business partners in connection with international business, including in emerging market countries.
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