Bell Helicopter Named Number One in Customer Support for 22nd Consecutive Year
FORT WORTH, TEXAS (March 2 , 2016) – Bell Helicopter, a Textron Inc. (NYSE: TXT) company today announced that it has been once again voted number one in customer support by Professional Pilot magazine. Ranking at the top in each of the seven categories, Bell Helicopter has won the top honor for the helicopter industry for its 22nd consecutive year.
“Our goal is to understand our customers better to create products and services that will not only add value, but will in fact improve our customers’ business,” said Glenn Isbell, executive vice president of Customer Support and Services, Bell Helicopter. “We are continually assessing our service capabilities to find innovative solutions for our customers. We constantly challenge our team to improve the overall customer service experience and they have risen to that challenge - I am extremely proud of our entire support and service team.”
Bell Helicopter continued to increase their winning margins across the board in the categories rated. Bell Helicopter’s customers rated them first in terms of response time, spares availability, cost of parts, speed in AOG service, tech manuals, tech reps and service satisfaction. Bell Helicopter’s overall score increased over its 2015 scores, with the largest improvements in the service satisfaction and AOG service categories.
Bell Helicopter provides its customers with local support in every corner of the world and has the largest support network in the industry with more than 100 Authorized Customer Service Facilities in 34 countries.
“Bell Helicopter’s employees are the key to our success,” said Isbell. “The entire Customer Support and Services team takes a personal interest in addressing our customers’ issues and ensuring they receive the support they deserve.”
Thinking above and beyond is what we do. For more than 85 years, we’ve been reimagining the experience of flight – and where it can take us.
We are pioneers. We were the first to break the sound barrier and to certify a commercial helicopter. We were a part of NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we’re defining the future of on-demand mobility.
Headquartered in Fort Worth, Texas – as a wholly-owned subsidiary of Textron Inc., – we have strategic locations around the globe. And with nearly one quarter of our workforce having served, helping our military achieve their missions is a passion of ours.
Above all, our breakthrough innovations deliver exceptional experiences to our customers. Efficiently. Reliably. And always, with safety at the forefront.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit: www.textron.com.
Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including, but not limited to, changes in aircraft delivery schedules or cancellations or deferrals of orders; our ability to keep pace with our competitors in the introduction of new products and upgrades with features and technologies desired by our customers; changes in government regulations or policies on the export and import of our products; volatility in the global economy or changes in worldwide political conditions that adversely impact demand for our products; volatility in interest rates or foreign exchange rates; and risks related to our international business, including establishing and maintaining facilities in locations around the world and relying on joint venture partners, subcontractors, suppliers, representatives, consultants and other business partners in connection with international business, including in emerging market countries.