Bell Helicopter Continues to Lead in Customer Support

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Bell Helicopter Continues to Lead in Customer Support

DID YOU KNOW that our aircraft parts are developed with the industry’s finest engineering expertise and the latest technology to ensure consistent, top-quality aircraft results?

We take pride in offering not only the most advanced products, but the best customer service in the industry, so that when our customers need aircraft support for their parts, maintenance, or overhaul needs, we keep them in the air continuing to perform their missions.

This year, our customers have ranked us highly in product and customer service surveys. In Vertical magazine’s recent Original Equipment Manufacturing survey, Bell Helicopter came out on top in industry sectors for airborne law enforcement, firefighting, helicopter emergency medical services, leasing, offshore and search-and-rescue. The survey respondents were pilots and maintenance engineers – customers who demand excellence – so their satisfaction with our aircraft performance and service is always gratifying.

Bell Helicopter has led customer surveys like these for years – readers of Professional Pilot have ranked Bell Helicopter first for 22 consecutive years and participants in AIN’s Product Support Survey have ranked Bell Helicopter first for 12 years.

“Bell Helicopter’s commitment to customer support and the way we interact with customers has set us apart for years,” said Glen Isbell, Bell Helicopter’s executive vice president for Customer Support and Services. “I believe we give our customers a choice of service options and provide the most reactive support available.”

Bell Helicopter’s Customer Support and Service organization is the backbone of the business, and we will continue to bring the highest levels of support and exceptional value to our customers’ operation. From completion and customization to component, engine or blade repair and overhaul, or from pilot and technical training to technical and product support, and everything in between, Bell Helicopter provides its customers with one stop for proven, reliable and customized service and support solutions.

About Bell

Thinking above and beyond is what we do. For more than 85 years, we’ve been reimagining the experience of flight – and where it can take us.

We are pioneers. We were the first to break the sound barrier and to certify a commercial helicopter. We were a part of NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we’re defining the future of on-demand mobility.

Headquartered in Fort Worth, Texas – as a wholly-owned subsidiary of Textron Inc., – we have strategic locations around the globe. And with nearly one quarter of our workforce having served, helping our military achieve their missions is a passion of ours.

Above all, our breakthrough innovations deliver exceptional experiences to our customers. Efficiently. Reliably. And always, with safety at the forefront.

About Textron

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit: www.textron.com.

Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including, but not limited to, changes in aircraft delivery schedules or cancellations or deferrals of orders; our ability to keep pace with our competitors in the introduction of new products and upgrades with features and technologies desired by our customers; changes in government regulations or policies on the export and import of our products; volatility in the global economy or changes in worldwide political conditions that adversely impact demand for our products; volatility in interest rates or foreign exchange rates; and risks related to our international business, including establishing and maintaining facilities in locations around the world and relying on joint venture partners, subcontractors, suppliers, representatives, consultants and other business partners in connection with international business, including in emerging market countries.

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